Seamless and Quick Integration

With all customer data at hand when an incoming call is connected, you’ll see average handling times decrease and first contact resolution rise. Combined with tracking of other key data, you’ll be able track, test and tweak your operations for peak performance.

Inhouse IT department

Interface with your company site

Seamless API connector with the CRM

    Why Rapid Phone Center

  • Quality monitoring and Control
  • Inbound Call Handling Services
  • Outbound Call Handling Services
  • Access to Latest Technology
  • Service 24/7, Seven days a week
  • Multilingual Customer care support
  • Cost Management Tools
  • Expert management and Support staff
  • Flexibility and Scalability
  • Reduced Costs
  • Improved Customer retention

    Reporting

  • KPI analytics
  • Call handling info - average talk time, hold time and more
  • Call recordings access 24/7
  • Your campaign’s performance weekly and monthly report
  • Quality control report and audit
  • Call volume prediction report
  • AI Infused Cloud platform with Intelligent Routing, Reporting, Analytics, & Mobile Solutions

Contact our Team of Experts Today!

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Testimonials